Returns & Refunds
We hope you are delighted with your purchase from INI.
If for any reason you need assistance with a return, please review the information below.
Returns
Shipping costs associated with returns are the responsibility of the customer. Please ensure items are carefully packaged to prevent damage during transit.
7-Day Inspection Period
Online purchases include a 7-day inspection period starting from the date the product is delivered (including weekends and public holidays).
Please note that this inspection period is not intended as a trial period.
To qualify for a return, items must:
- Remain unused and in original condition
- Include all original packaging and accessories
- Show no signs of use, damage, alteration, missing accessories, or incomplete packaging
- Be returned within 7 days of delivery
We recommend checking your order promptly after it arrives. If you receive an item that is damaged, defective, missing components, or incorrect, please contact us within 7 days and provide clear photos or videos so we can assist you as quickly as possible.
A Note on Handmade Pieces
Many INI products are handcrafted by designers and artisans. Each piece carries its own subtle variations, which are part of the beauty and character of handmade work.
For ceramic and glass items, small black specks, air bubbles, or slight surface variations may occur during the high-temperature firing process. These natural characteristics do not affect the function or quality of the product.
We encourage customers to appreciate the individuality of each piece when making a purchase.
Items Not Eligible for Return
- Perishable goods or items with limited shelf life
- Customized or made-to-order products
- Newspapers, magazines, or periodicals
- Items that have been opened or used
- Returns based on personal expectations regarding color, shape, scent, or functionality
- Discounted items purchased during promotional campaigns
- Items returned more than 7 days after delivery
Refund Options
Once the returned item has been received and verified, you may choose:
- A refund to your original payment method, or
- Store credit for use on a future purchase.
If an item becomes unavailable or out of stock, our team will contact you to arrange either a refund or store credit.
Refund Processing
Credit Card / Online Payments
Refunds will be issued to the original payment method after the return is approved. Depending on your bank or payment provider, it may take 7–21 business days for the refund to appear.
Bank Transfer
For orders paid via bank transfer, refunds will be transferred to the bank account provided by the customer once the return has been confirmed.
Exchanges
At this time, we do not offer direct exchanges.
If you wish to receive a different item, we recommend returning the original product (if eligible) and placing a new order.
Contact
If you have any questions, our team will be happy to assist.
Email: ineedit.lifestyle@gmail.com
INI reserves the right of final interpretation of these terms.
Thank you for supporting INI.
